Terms & Conditions

FLOOGLEBINDER BOOKING CONDITIONS

These Booking Conditions, together with our Privacy Policy and where your adventure is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Flooglebinder Ltd, company no. 08029998 and registered address at 12 Bishop Street, Cherry Orchard, Shrewsbury, Shropshire, SY2 5HA, (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person/organisation on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.   

By making a booking, the first named person on the booking/organisation agrees on behalf of all persons detailed on the booking that:

  1. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

  2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);

  3. he/she is over 18 years of age and/or where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

  4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Booking & Paying For Your Arrangements

A booking is made with us when you confirm confirmation of the booking details, inclusive of either accommodations, activities and/or transfers, or inform us that your flights have been booked. Due to the nature of current increased air fares we are willing to confirm your booking once you have confirmed your flights. This enables you to secure the flights as early as poosible and delay our intial deposit payment but still secure the booking.

However, we cannot guarantee all services until you pay us a deposit of £150 or other confirmed amount, or full payment if you are booking within 12 weeks of departure, and we issue you with a booking confirmation, which can be in the form of an email and/or issued invoice, which confirms acceptance of the booking conditions and links to these terms.

We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation or you have accepted the booking via email, which will confirm the details of your booking. A further £500 is due 4 weeks later and then a monthly payment schedule will be established, which will need to be paid in full 12 weeks before departure. If this is within 12 weeks of departure, full payment is required. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of us sending it out. First and second payments are non-refundable and non-transferable but the final balance may be transferred to another person(s). As per clause 8 you are able to transfer your second payment of £100 for UK trips and £500 for international trips to a future booking for your own use.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 12 weeks prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case we shall retain your deposit.

For all UK trips there is a minimum requirement of 30pax and for international trips a minimum requirement of 20pax, unless agreed otherwise.

For both UK and international trips an intial deposit of £150 is required. The second non-refundable but trasnferable fee is £100 for UK trips and £500 for international trips. We understand that payment schedules may vary but travellers must be aware that they are subject to these fee irrelevant of their payment schedule.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Flooglebinder ltd (membership no. 5527), and in the event of their insolvency, protection is provided for:

  • Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Flooglebinder Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/

2. Accuracy

We endeavour to ensure that all the information and prices both on our website and emails are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

3. Insurance

Adequate travel insurance is a condition of your contract with us. Travel insurance is compulsory for all Customers and it is your responsibility to ensure it is purchased. This travel insurance must cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of £200,000 for each of the categories of cover. It is strongly recommended that such cover also covers cancellation, curtailment, personal liability, loss of luggage and personal effects. If Customers do not have travel insurance, they may be prevented from joining the Trip.

4. Pricing

We reserve the right to amend the price of unsold adventures at any time and correct errors in the prices of confirmed adventures. We also reserve the right to increase the price of confirmed adventures solely to allow for increases which are a direct consequence of changes in:

  1. the price of the carriage of passengers resulting from the cost of fuel or other power sources;

  2. the level of taxes or fees chargeable for services applicable to the adventure imposed by third parties not directly involved in the performance of the adventure, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

  3. the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. 

You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed adventure (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another adventure if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. 

Should the price of your adventure go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £25. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed adventure within 20 days of your departure nor will refunds be paid during this period.

5. Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

6. Cutting your adventure short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your adventure and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your adventure not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

7. If You Change Your Booking & Transfers of Bookings

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £25 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 8. 

Transfer of Booking:

If you or any member of your party is prevented from travelling, that person(s) may transfer the final balance of their booking (excluding initial deposit and second payment) to someone else, subject to the following conditions:

  1. that person is introduced by you and satisfies all the conditions applicable to the adventure;

  2. we are notified not less than 7 days before departure;

  3. you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

  4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. 

8. If You Cancel Your Booking Before Departure

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. 

Should one or more members of a party cancel, it may increase the per person adventure price of those still travelling and you will be liable to pay this increase. 

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

For UK projects, the second non-refundable but transferrable amount will be to the sum of £100pp.

Please note that insurance premiums and amendments charges are not refundable in any circumstances. 

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. 

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. 

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us. 


Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed adventure before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your adventure destination or its immediate vicinity and significantly affecting the performance of the adventure or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU). 

9. If We Change or Cancel

As we plan your adventure many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your adventure, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include a change of accommodation to another of the same or higher standard orchanges of carriers. 

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:

  1. A change of accommodation area for the whole or a significant part of your time away.

  2. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

  3. A change of outward departure time or overall length of your arrangements by more than 12 hours.

  4. A significant change to your itinerary, missing out one or more destination entirely.

Cancellation: We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your adventure before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. 

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

    1. (for significant changes) accepting the changed arrangements; or

    2. having a refund of all monies paid minus any unrecoverable costs; or

    3. if available and where we offer one, accepting an offer of an alternative adventure (we will refund any price difference if the alternative is of a lower value).

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. 

Insurance: If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.  

Compensation: In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: 

  1. If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

  2. If we cancel your booking and no alternative arrangements are available and/or we do not offer one.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 

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*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

  1. where we make a minor change;

  2. where we make a significant change or cancel your arrangements more than [60 days] before departure;

  3. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

  4. where we have to cancel your arrangements as a result of your failure to make full payment on time;

  5. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;

  6. where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

 10. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, epidemics, pandemics and significant risks to human health such as the outbreak of serious disease at the travel destination (including but not limited to Covid-19 and any other serious disease caused by a new strain of the coronavirus) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control. 

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. 

11. Special Requests

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us.  We do not accept bookings that are conditional upon any special request being met.

12. Disabilities and Medical Problems

We are not a specialist disabled travel company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. 

13. Complaints

We make every effort to ensure that your booking runs smoothly but if you do have a problem during your adventure, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact 0203 633 0163. 

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract. Any complaints need to be made within 12 months of the start date of the adventure.

You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

14. Your Behaviour

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. 

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 

15. Our Responsibilities

  1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your adventure. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

    (a) the acts and/or omissions of the person affected; or

    (b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

    (c) Force Majeure (as defined in clause 10).

  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

    (a) Loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

    (b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

    (c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

    (i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warse/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

    (ii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

  4. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

  5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

  6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

    (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you;

    (b) relate to any business;

    (c) indirect or consequential loss of any kind.

  7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

  8. We are not liable for any injury or incident that may occur if personal vehicles are required to transfer any traveller to a medical facility in the case of an emergency. We will always aim to use emergency services in these situations but if they are not available and the client would like us to use our personal vehicles, we are not liable for any eventualities that may occur during this transfer. The alternative is to wait for the emergency services or call upon a local taxi service.

  9. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your adventure. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

  10. Nothing in this clause 15 or these Booking Conditions limits any liability which cannot be excluded or limited under applicable law including liability for fraud or misrepresentation or for any death or personal injury suffered by us, our employees or our supplier’s negligence.

16. Your Responsibilities

We make every effort possible to ensure your trip runs smoothly, this starts with the pre departure meetings and continues right through to the post project impact report. We pride ourselves on being inclusive, attentive and diverse and we ask that our customers do the same.

Before departure we need the participation form (profiles) and surveys completed by/ for all students and accompanying teachers/ lecturers. This will be required as soon as it is available but no later than 3 months (12 weeks) prior to your tour. As well as the suggestive kit list we require the school/ college to bring their own first aid kit as well as copies of the groups profiles including medical history and emergency contact details.

Participants understand that adventure activities are subjected to real risks including injury and death. Our risk assessments and operating procedures are designed to minimise these risks but cannot eliminate them entirely without undermining the adventure experience or the reason for taking part. 

During the project (tour) we require onsite support ensuring that the safety, wellbeing and behaviour of your group is maintained throughout. This includes reminding the groups of their water bottles, sun hats, suncream and medical supplies, these will be required for all activities.  Staff members will need to take responsibility for certain activities during downtime including swimming and night time. Throughout the project our teams are responsible for delivering engaging, exciting and educational sessions. We understand that new experiences can be very exciting and sometimes students may become overstimulated or disruptive. We ask supervising teachers to take responsibility for the discipline of students in order that all participants can get the most out of their experiences. We do not take responsibility for any injury/illness that may occur as a result of inappropriate behaviour and a lack of teacher/group leader supervision. Abusive language or threatening behaviour towards our staff will not be tolerated. We also expect that all wildlife (flora and fauna) and their surroundings are treated with care and respect at all times. Anyone deemed to be behaving inappropriately will be asked to leave at their own expense. 

Our teams are trained and experienced with dealing with worries or phobias. If any of your group have particular phobias or anxieties that you think would affect their, or the rest of the group's, experience, please let us know on arrival so we can be sensitive to this.

Post trip we require all surveys and feedback forms to be completed within 7 days.

17. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on adventure are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

18. Insolvency Protection

We provide full financial protection for our package adventures which don’t include flights, by way of an insurance policy arranged by The Travel Vault in conjunction with Towergate Underwriting Group Limited, who are authorised and regulated by the Financial Conduct Authority with registration number 4043759. This policy is underwritten by Zurich Gruppe Deutschland, Zurich Insurance plc Niederlassung fur Deutschland, Platz der Einheit 2, 60327 Frankfurt am Main, Germany. Registration number HRB 88353. 

If you book arrangements other than package adventure from us, your monies will not be financially protected. Please ask us for further details.

19. Passport, Visa and Immigration Requirements & Health Formalities

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. For European trips you should obtain a completed and issued form EHIC prior to departure.  

Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling, 

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. 

20. Conditions of Suppliers

Many of the services which make up your adventure are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

21. Prompt Assistance

If, whilst you are on your adventure, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or subcontractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.  

22. Delays, Missed Transport Arrangements and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

23. Foreign, Commonwealth and Development Office Advice

You are responsible for making yourself aware of Foreign, Commonwealth and Development Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign, Commonwealth and Development Office to avoid or leave a particular country may constitute Force Majeure. (See clause 10).

24. Certified B Corporation

We wholeheartedly believe that business should be a force for good. To show our commitment to creating positive change through travel we joined the B Corp community back in 2016, we were the first travel B Corp in the UK and one of the first globally!

This means working ethically across five main areas: Governance, Community, Workers, Environment and Customers. We’re committed to using business as a chance to make a positive difference to the world. 

WEBSITE TERMS OF SERVICE

This policy is effective as of 7 October 2020:

1. Terms

By accessing the website at http://www.flooglebinder.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use Licence

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Flooglebinder Limited's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on Flooglebinder Limited's website;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Flooglebinder Limited at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Flooglebinder Limited's website are provided on an 'as is' basis. Flooglebinder Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  2. Further, Flooglebinder Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Flooglebinder Limited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Flooglebinder Limited's website, even if Flooglebinder Limited or a Flooglebinder Limited authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Flooglebinder Limited's website could include technical, typographical, or photographic errors. Flooglebinder Limited does not warrant that any of the materials on its website are accurate, complete or current. Flooglebinder Limited may make changes to the materials contained on its website at any time without notice. However Flooglebinder Limited does not make any commitment to update the materials.

6. Links

Flooglebinder Limited has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Flooglebinder Limited of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Flooglebinder Limited may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of UK and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.