terms and conditions
FLOOGLEBIDNER LTD (US) / CUSTOMER, PARTICIPANT (YOU)
In the following terms and conditions Flooglebinder is referred to as ‘We/ Us/ Principal’, the person(s) going on the events are referred to as the ‘customer/ you’ and the companies/organisations we work with are referred to as the ‘supplier(s)’. An ‘event/ project/ programme’ is referred to as any programme/ project that is organised or advertised by us.
“We/us” Means [FLOOGLEBIDNER LTD] ”The Event” Means any trip, excursion, project, course, programme, accommodation, activity or function organised or advertised by us.
“Customer, Participant, You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed confirming all participants are 18 years of age or, if not, written parental consent has been received and acknowledged by FLOOGLEBINDER LTD.
“Supplier, Provider” Means the company or person that is holding or providing the event or any part of it.
“Price” Means the total cost of the event.
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.
3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies [FLOOGLEBINDER LTD] against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
4. Payment & Deposits are payable at the time of booking and the balance of payments are split into the following three phases:
1. An agreed non-refundable non-transferable deposit (£150.00) is payable at the time of booking. 2. A second non-refundable non-transferable deposit (25% of total price) is due up to a maximum of [28 days] (4 weeks) after receipt of the initial deposit but if this due date exceeds (56 days) (8 weeks) before event start date full and total event price must be
paid. 3. The final balance is to be paid no less than [42 days] (8 weeks) before the date
5. Cancellation by Us
We may cancel the event or any part of it: for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make
6. Cancellation by You
You may cancel your booking within a period of [7 days] after the initial deposit
7. Failure to Provide an Event
Customers must appreciate that due to the remoteness of some of these events and cultural differences there may be delays, difficult travel situations and very different regulations to what they may be used to. Cultures will also vary and we ask that all Customers adhere to these differences. Some journeys may use local services and we cannot be held liable for their timetables and/or conditions. Events begin from when the Customers arrives at the selected
8. Force Majeure
Flooglebinder cannot be held responsible nor liable for any losses, damage or inconvenience caused as a result the curtailment, suspension, alteration or the cancellation of a project caused by and/or any other consequences of any event of force majeure occurring.
In this context “force majeure” shall mean fire, lightning, explosion, earthquake, storm, tempest, hurricane, flood, landslide, outbreak of infectious disease, imposition of quarantine, government or other official intervention, the threat or outbreak of war, riot, civil commotion, the threat or an act of terrorism, loss, theft or damage to strategic equipment, hijacking, nuclear disaster or other event or circumstance arising which is beyond the control of Flooglebinder.
If your booking includes accommodation, the named accommodation will remain confidential to [FLOOGLEBINDER LTD] and only be disclosed to you upon receipt of the completed secondary deposit and written confirmation from the supplier.
Flooglebinder will provide food and accommodation where
The type of meals you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation). Restaurant meals may require a
11. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative
12. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the event you may do this up to eight weeks prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of [£25.00] per person. Changes such as arrival/departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.
13. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before and after the event. It is the Customers responsibility to obtain their own insurance for the entire duration of their trip. The Customers must ensure that this insurance covers any specific activities, such as scuba diving, which they may be participating in throughout their project. It must include an adequate level of cover for emergency medical expenses and medical evacuation cover and provides cover in respect of such additional perils as is appropriate to the participant’s individual circumstances. Should the customer wish to arrange, book or participate in an event or activity that is not described or promoted by Flooglebinder then the Customer/s do so at their own risk, Flooglebinder will not be held accountable or be responsible for any booking or activity that the Customer has made of which is not described in the event itinerary/ detail. The Customers must hold a valid passport and visa, if required, as well as all necessary vaccinations, along with the certificates. Flooglebinder will do their best to offer guidance on these matters but it is the Customers responsibility to ensure that they are covered for the countries they are visiting throughout the duration of the event. Customers must adhere to all rules set by us and supplier, which comply both of UK law and the country in which they are present. Failure to do so can result in instant dismissal from the event. All Customers must ensure that all forms are uploaded and authorised by Flooglebinder before they depart unless stated otherwise in writing. Any medical conditions must be highlighted to us and/or supplier and if alternative arrangements need to be made these must be planned before departure, It is the customers’ responsibility to highlight this to Flooglebinder Ltd and ensure that the appropriate measures are in place.
If the customer(s) wishes to bring their own equipment or requires specific equipment for personal reasons, they are responsible for this during the entire contract period. You must refer to the airline policies for any luggage allowance and Flooglebinder cannot accept any responsibility for loss or damage of luggage or personal belongings. If the Customers damages any equipment owned by either us and/or supplier(s) the cost to replace will be passed onto the customers.
14. Our Obligations
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; wherever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in the literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received e.g. FLOOGLEBINDER cannot guarantee sightings of certain species due to their wild nature.
We retain copyright over photos, videos and articles that are produced throughout the entire event and any content filmed, shot or written during the event by
15. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example, accommodation/restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within [7 days] of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within [7 days] and endeavour to deal with the complaint as quickly as possible.
16. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
17. Free Place Promotion
Where offered, one free place shall be allocated to both parties (more than one group booking with a minimum of 10 fully paying participants) as long as each booking meets the minimum required numbers stated on the individual booking(s) paying the full per person price. Both groups must pay in full (based on the minimum requirements) in order for this promotion to apply.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
19. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.